Tk1991 FAQ — Frequently Asked Questions with Detailed Answers in Bengali

Tk1991's Live Casino features real dealer-operated table games — meaning there's an actual dealer on the other side of your screen dealing cards or spinning the roulette wheel via live video stream.

Main Games: Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and Live Sic Bo. Among Bangladeshi players, Baccarat and Dragon Tiger are the most popular.

How to get started:

1. Log in and navigate to the "Live Casino" section from the top menu or the homepage.
2. Click on your preferred game table — you'll find tables with a range of minimum bet amounts.
3. Once you're at the table, select your chips from the panel at the bottom (typically available in ৳10, ৳50, ৳100, and ৳500 denominations) and place them in the betting area.
4. Place your bet before the round closes — the dealer will complete the round and the result will be displayed.

Minimum bets in Live Casino typically start from ৳10. For smooth video on mobile, use a Wi-Fi or 4G connection.

Here are some common reasons why the app may not open or keeps crashing, along with how to fix them.

Step 1 — Force-Close the App and Reopen It: On Android, go to Settings → Apps → tk1991 → Force Stop, then reopen the app.

Step 2 — Clear Cache: Settings → Apps → tk1991 → Storage → Clear Cache. Note that this will log you out, so you'll need to sign in again.

Step 3 — Check for Updates: Older versions sometimes contain bugs. Download the latest version from the Play Store or tk1991's official page.

Step 4 — Check Your Internet Connection: The app may not load on a weak connection. Try switching from Wi-Fi to mobile data, or vice versa.

Step 5 — Reinstall: Uninstall the app and reinstall it fresh. Your data won't be lost — just log back in and everything will be right where you left it.

If none of the above steps work, email support@tk1991.world with your device model and Android version. Issues are typically resolved within 24 hours.

Tk1991 offers several tools to help you manage your budget and playing time. Log in and head to the "Responsible Gaming" section under Account Settings to find them all in one place.

Deposit Limit: Set your own daily, weekly, or monthly deposit limit. For example, if you set a maximum of ৳5,000 per month, no further deposits will be allowed beyond that. Lowering the limit takes effect immediately; increasing it requires a 48-hour waiting period — a deliberate delay to prevent impulsive decisions.

Loss Limit: Set a limit so that betting stops automatically once you've lost a specified amount within a given period.

Session Time Limit: Set a limit on how long you play in one session — you'll get a notification when your time is up.

Reality Check: A pop-up will appear every 30 minutes or 1 hour showing how long you've been playing and how many transactions you've made.

Cooling-Off Period: You can take a break of 24 hours to 30 days — during this period you won't be able to log in, but withdrawals are still allowed.

Learn more Responsible Gaming View the page.

KYC (Know Your Customer) verification is the process of confirming your identity and age. tk1991 follows international anti-money laundering regulations in carrying this out. You'll typically be asked to complete KYC before your first large withdrawal or when your monthly transactions exceed a certain threshold.

What You'll Need:

• National ID Card (NID): A clear photo or scan of both the front and back.
• Selfie: A selfie holding your NID with your face clearly visible.
• Mobile Banking Screenshot: A screenshot of your registered bKash/Nagad/Rocket account dashboard or recent transaction history.

If you don't have an NID, a passport or driving licence is also accepted. All documents must be clear and legible.

Time: After submitting all documents, verification is typically completed within 24–48 hours verification is completed. Once verified, you won't need to submit your documents again.

Bonuses cannot be withdrawn immediately — you must first wager a set amount. This condition is known as a "wagering requirement" or turnover.

How to Calculate: Say you deposit ৳1,000 and receive a 100% welcome bonus of ৳1,000. If the wagering requirement is 20×, you'll need to place a total of ৳1,000 × 20 = ৳20,000 in bets before you can withdraw the bonus amount.

Important Information:

• Sports Betting wagers typically count at 100% toward turnover; some slots also count at 100%. Live Casino table games may contribute at a different percentage — always read the bonus terms.
• Your turnover progress will appear live under the "Bonus" section of your dashboard — showing how much has been met and how much is left.
• Claiming a bonus is optional — if you'd prefer not to, simply select the "Without Bonus" option at the time of deposit.
• Bonuses generally expire after 30 days — if the turnover requirement isn't met within that period, the bonus will be forfeited.

To view the terms of a specific bonus, Promotions Visit the page or ask via live chat.

All active promotions & bonus offers at tk1991 /promotion Available all in one place on the page. When logged in, customized promotions tailored to your account are also shown under the "Offers" or "Bonus" section of your dashboard.

How often it's updated:

• Daily offers: Daily cashback and daily free spins — both reset at midnight every day.
• Weekly offers: Reload bonuses and Sports Betting cashback typically reset fresh every Monday.
• Special event offers: Special promotions run during the World Cup, IPL, and other major tournaments — for a limited time only.
• VIP-Exclusive: When you reach a new VIP tier, your personal manager will reach out directly and present you with custom offers.

To stay updated on new offers, keep marketing notifications enabled during registration — you'll be notified of new promotions via SMS or email.